Frequently Asked Questions
This Agreement was last modified on 18th february 2016
Shipping Information
**What Shipping Methods Are Available?**
Qiksearch partners with trusted courier and logistics providers to deliver products across Kenya. Available shipping options may include Standard Delivery, Next-Day Delivery, Same-Day Delivery (selected locations), and Pickup Stations where available. Available delivery options and shipping charges are displayed during checkout based on your location.
**How Long Will It Take To Get My Package?**
Delivery times depend on your location and the seller processing your order.
• Nairobi: 1–2 business days
• Major towns: 2–4 business days
• Remote locations: 3–7 business days
You will receive updates once your order has been processed and dispatched.
**How Do I Track My Order?**
Once your order has been confirmed and shipped, you will receive an email or SMS containing your tracking information (where applicable). You can also log into your Qiksearch account and view **My Orders** or contact our customer support team for assistance.
**Do I Need an Account To Place an Order?**
No. You may place an order as a guest.
However, creating a Qiksearch account allows you to:
• Track your orders
• View your order history
• Save delivery addresses
• Receive exclusive offers and promotions
• Enjoy a faster checkout experience
Frequently Asked Questions
What Shipping Methods Are Available?
Qiksearch offers reliable nationwide delivery through trusted courier partners. Shipping options are displayed during checkout based on your location and product availability.
How Long Will It Take To Get My Package?
Most orders are delivered within 1–7 business days depending on the seller’s processing time and your delivery location. Delivery updates are shared via email or SMS after your order is dispatched.
How Do I Track My Order?
You can track your order by logging into your Qiksearch account and viewing **My Orders**, using the tracking information sent via email or SMS, or by contacting our customer support team.
How Do I Place an Order?
Browse products, select your preferred item, add it to your cart, proceed to checkout, enter your delivery details, choose your preferred payment method, and confirm your order. You will receive an order confirmation immediately after placing your order successfully.
How Should I Contact If I Have Any Queries?
Our customer support team is always ready to help.
Email: sales@qiksearch.co.ke
Phone: +254 700 007 552
You may also use the contact form available on the Qiksearch website for any enquiries.
Do I Need an Account to Place an Order?
No. You can place an order as a guest without creating an account. However, registering for a Qiksearch account allows you to track your orders, view your order history, save delivery addresses, and enjoy a faster checkout experience.
